Returns & Exchanges
At DB Domestic Appliances, we want you to be completely satisfied with your purchase. If your appliance is not the right fit, you can return most items in their original condition within 14 days of delivery.
Submit a Request
Contact our customer support team via email or phone with your order number and reason for return to receive a Return Authorization Number.
Prepare the Appliance
Ensure the unit is clean, disconnected, and securely placed in its original packaging including all manuals, accessories, and protective inserts.
Arrange Collection
Our specialized logistics team will schedule a convenient pickup window to safely transport the heavy appliance back to our warehouse.
Inspection and Refund
Once our technicians verify the item's condition, we will process your refund to the original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing